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Refund Tracker

In order to track the status of your customer's refund simply enter the number on their Tax Free Form(DOC ID) and their country of purchase.

Please note there are three types of Tax Free Form. You can see below where the DOC ID number will be located on each.

NB: The Refund Tracker is not applicable for Tax Free Forms already paid at Refund Offices in cash

  1. *Enter the DOC ID without dots and make sure there are no spaces before, in and after the number

Where to find your DOC ID

Blue form

White form

Thermal form